VERIFIED SOLUTION i

Missing items from context menu in EngageOne Designer

Product Feature: Designer
 

Issue

When viewing the menu in the logic map, users do not see the usual items

Cause

When selecting an item in my logic map, and right clicking to bring up the context menu, users do not see everything expected.

What I get is this:
User-added image
What users expect to see is this:
User-added image

Resolution

UPDATED: September 9, 2019
This occurs when users are using multiple screens (monitors), and are viewing the designer in anything other than the primary screen.

If users shift the view back to the primary screen, then all menu options will become available.

This is a limitation of all versions of designer (including V4).