Unable to open: access library. Unknown server type or type not supported on this platform in Sagent

Product Feature: Design Studio


 

Issue

[CANTOPEN] Unable to open: access library. Unknown server type or type not supported on this platform error comes up when a plan is exported and imported from a Test Sever to Production Server. 

Cause

Such an issue comes up when the source/sink database name and connections details are different in Test and Production Server.

Resolution

UPDATED: October 16, 2017
Change the Base View details to match with those of the Production Server.