Resolve problem with inclusion conditions when using the immediate channel in EngageOne 3.1

Product Feature: Batch (Accumulated)

Issue

User defined variables cause an issue when the channel mode is immediate, giving the following error:

'Unable to submit work item. Please try your request later'.

Cause

For the immediate channel, inclusion conditions are evaluated before the document is composed so no variables produced by the composition (found in the structured journal) can be used.

Resolution

UPDATED: November 10, 2017
Using the right click method of inserting variables in EngageOneAdmin does not include any invalid variables, so that list can be used to verify what are valid variables to use in each field.