Spectrum: Windows error 2 encountered when installing Spectrum V9 Clients
Product Feature: Installation / Upgrade
Operating System: Windows 7 64bit
Operating System: Windows 7 64bit
Issue
Windows error 2 occurred by installing Spectrum V9 Clients
Cause
Downloaded the client tool setup and unzipped the file. Running the installer setup.exe getting the error:
Windows error 2 occurred while loading the Java VM
Windows error 2 occurred while loading the Java VM
Resolution
UPDATED: November 9, 2015Using Internet Explorer or Firefox to download the client tools the file extension got a .zip. The file extension needed to be deleted as the download file is an .exe file.
After changing the extension from zip to exe the installation runs successful. (The client installation file is called "Setup.exe")
Other solution is to run the file Setup.exe directly from the Browser without downloading.
After changing the extension from zip to exe the installation runs successful. (The client installation file is called "Setup.exe")
Other solution is to run the file Setup.exe directly from the Browser without downloading.
