Product Feature: Installation
Issue
After logging in to the Miner server and opening a focus, Decision Studio launches but it contains no data.
Cause
Portrait Miner is typically installed as a client/server application. When launched, the software establishes a two way communication between the server and the client. The behavior reported results from the inability of the server to initiate communications back to the client machine.
Resolution
UPDATED: July 27, 2017Portrait Miner client-server communication is not supported through a firewall or a NAT device.
- Portrait Miner can also be configured to run on a restricted range of ports, which can then be opened in the firewall. Refer to the Portrait Miner Administration Guide for details.
- If required as an alternative, use a virtual private network (VPN), or a remote desktop system.