Resolve cannot launch child process = 2 in Spectrum

Operating System: Windows
    
Product affected: Spectrum™ Technology Platform

Versions: 8 SP3, 9 SP3, 10 SP1, 11 SP1
 

Issue

Universal Addressing Module (UAM) database load utility, run error:

Cannot launch child process = 2

Cause

The "Path" environment variable is not pointed at the correct Group1/Runtime directory.

Resolution

UPDATED: March 23, 2017
Follow these steps to set the "Path" environment variable:
  1. Go to Control Panel > System and Security > System.
  2. Click the Advanced system settings link.
  3. Click the Advanced tab.
  4. Click Environment Variables.
  5. Under System variables, scroll down and click "Path".
  6. Click Edit...
  7. Add to the end of the variable value text box: <Local Disk>\Program Files(x86)\Common Files\Group1\Runtime .
Note: On 64-bit Windows machines, the Runtime folder may exist in the "Program Files" (x64) directory, If so, move the Runtime folder to the Program Files (x86) folder as the Database load utility is a 32-bit application. 

If troubleshooting did not resolve your issue, contact technical support for further assistance.