Resolve error "GEN0293A The publication uses external keyed images but no map file was specified. Run the publication wizard and correct" in EngageOne batch

Product Feature: DOC1GEN

Issue

Issue generating files containing keymaps

The below error is generated by the accumulated batch log for a postscript archive request.

20140107-111325 : INFO   :  [Jan 07 11:13:25]|DEBUG|Doc1genServer|[WorkerThread-3]|->Doc1genServer-received - GEN0293A The publication uses external keyed images but no map file was specified. Run the publication wizard and correct.
20140107-111325 : INFO   :  [Jan 07 11:13:25]|ERROR|Doc1genServer|[WorkerThread-3]|DOC1GEN error message:The publication uses external keyed images but no map file was specified. Run the publication wizard and correct.

There is no issue with the single pdf delivery channel which produces the PDF document with the images attached for the same request above.

The user has checked the key map locations along with the contentsprops.xml file, verified all the keymap image locations are valid, and that the EPS version of the images are in the same location as well.

The key map locations are set up to reference the local drive of the EngageOne server rather than a network share.

Cause

This is a defect in the handling of multiple keymaps in the concatenation mode (specific to EnageOne) in Doc1 Generate versions prior to 5.6.2531 and 6.0.1878 respectively.

Raised as DOC-7148.

The problem was encountered in EngageOne 2.0.2 with Generate 5.6.2451. It is unconfirmed whether this would affect EngageOne 3.x versions.

Resolution

UPDATED: November 6, 2017
Fixed in 5.6.2531 and 6.0.1878 respectively. Upgrade to the respective maintenance build or higher.