Resolve issue with Crime Profiler prompting for activation every time it's opened

Products affected: Crime Profiler

Issue

Despite previously activating Crime Profiler, Crime Profiler prompts for activation every time it starts up.

Cause

This is either a permissions issue or the license file may have become corrupt.

Resolution

UPDATED: December 5, 2019
Carry out the following:

1. Go to C:\ProgramData\Encom <file:///C:/ProgramData/Encom> and see if there is a ETDISK.sec file in there. If there is then please delete this file. If there are any .roam files in the folder then please delete these as well.

2. Now go to All Programs (where you open your programs from on the desk top and go to Encom Programs\Encom Licencing).

3.Right click on the program and run as administrator.

4. Now try the activation again from here.