Resolve certain Spectrum Enterprise Designer display issues

Products affected: Spectrum™

Issue

When opening the Enterprise Designer, some users may experience "blank" display issues similar to this screenshot:

User-added image

Cause

This issue can occur when the UI settings have become corrupt. This can sometimes happen if a second monitor has been used and then made not available.

Resolution

UPDATED: September 19, 2017

Try the following steps to resolve:

  1. Close the Enterprise Designer
  2. Delete %AppData%/Pitney Bowes/Enterprise Designer/Settings.xml file
  3. Re start the Enterprise Designer and test