Resolve error "Vault.findDocument Exception : cannot find the document " where User is unable to return more than the first document in EngageOne Vault

User is programmatically accessing documents vault via SOAP web services and although we are aware that more than 1 document exists for a specific account for a specific day, vault is returning an error:

Vault.findDocument Exception : cannot find the document [db=default, acct=xxxxxxxxxxxxx, date=2014/01/22, fmt=afp, file=20140124141626---xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxi-output-afp600-08121-2401-fri-process-afp-xxxxxxxxxxxxxxxxxxxxxxxxxx, pointer=0000005000000285

This pointer id is from the second document.

Caused by indexerd indexes with reversed continued searches setting the search direction improperly after the first hit resulting in a single result instead on N results.