Doc1 Designer - GEN0029A No device metrics were found in the resource pack for the requested font 'ID=65535'

Product Feature: Build/Publish
 

Issue

GEN0029A Im Ressourcenpaket der angeforderten Schriftart 'ID=65535' wurde keine Gerätemetrik gefunden
GEN0029A No device metrics were found in the resource pack for the requested font 'ID=65535'

Cause

The problem can be caused by one of the following:
  1. RTF fields referencing fonts which are not included in the publication already, and thus automatically added to the production job by Designer
  2. Duplicate font resources
  3. Corruption in the HIP

Resolution

UPDATED: September 22, 2017

1. Add any fonts referenced in the RTF text to the production job using the "Additional Resources" section.
See "Designer User's Guide" under
"RTF fields"
and
"Running a Publishing Task"->"Additional Resources"

2. Try running the Integrity Check Tool over the associated database to delete any duplicates if there are any.

3. Check the HIP using the "-f" flag of the hipdump tool version 6.0.1912 or later.