Resolve "An error occurred during the processing of a configuration file required to service this request" in EngageOne Content Author 6.0
Product Feature: CA Client
Issue
When accessing the url http://localhost/CCMcontentAuthor/ Server, the following error is received
'/CCMContentAuthor' Application.
Configuration Error Description: An error occurred during the processing of a configuration file required to service this request. Please review the specific error details below and modify your configuration file appropriately.
Parser Error Message: Unrecognized configuration section system.web.extensions. Source Error: Line 198: Line 199: Line 200: Line 201: Line 202: Source File: C:\Program Files\PBBI CCM\DOC1\Content Author\Client\web.config Line: 200
'/CCMContentAuthor' Application.
Configuration Error Description: An error occurred during the processing of a configuration file required to service this request. Please review the specific error details below and modify your configuration file appropriately.
Parser Error Message: Unrecognized configuration section system.web.extensions. Source Error: Line 198: Line 199: Line 200: Line 201: Line 202: Source File: C:\Program Files\PBBI CCM\DOC1\Content Author\Client\web.config Line: 200
Cause
This is an IIS configuration error.
Resolution
UPDATED: November 13, 2017You should check the following:
- Run the Internet Information Services (IIS) Manager from the Control Panel Administrative Tools/IIS Manager.
- For later versions of IIS (v7 and above), expand the tree to Sites/Default Web Site and right-click on CCMContentAuthor.
- Select Manage Application/ Advance settings from the drop-down menu and set ApplicationPool to ASP.NET v4.0.
- Select Application Pools from the tree, right-click on ASP.NET v4.0 and select Advanced Settings.
- Set .NET Framework version to v4.0
- Set Enable 32-Bit Applications to True.
