Resolve issue where HIP Files are being created in EBCDIC rather than ASCII as they should be in EngageOne Designer

Product Feature: Data Format Editor

Issue

The customer recently upgraded and made some changes to her publications and now the HIP files are being generated in EBCDIC rather than in ASCII like before.

Cause

The cause is that some Host settings may need specifying.

Resolution

UPDATED: November 13, 2017
Check the Host settings used while Publishing. 

Make sure to use the correct Type: Operating System

It is also a possibility that the way the HIP file is being transferred may be converting the character encoding. 

If using FTP, make sure to transfer as binary.



If this does not resolve issue then contact Technical Support.