Logic map not visible in EngageOne Designer
Product Affected: EngageOne Designer
Product Feature: Designer - Logic Map
Versions affected: All V5 and V6
Product Feature: Designer - Logic Map
Versions affected: All V5 and V6
Issue
The logic map is no longer visible:
Cause
During a resize operation, the pane sometimes gets set to a negative value which causes the resize controls to be rendered outside the window area. This makes them inaccessible.
The invalid size gets saved in the registry.
The invalid size gets saved in the registry.
Resolution
UPDATED: August 23, 2019To solve the problem of the logic tree disappearing, follow these steps:
Note: At the end of 2019, Microsoft is ending support for the Windows 7 operating system along with a number of the older versions of Microsoft SQL. No version of EngageOne Server lower than 4.4 or Designer/Generate version lower than 6.6 will still be fully supported. Please see release notes for full details.
- Ensure Doc1 Designer is no longer running on your machine (exit the program)
- Start RegEdit (Start Menu->Run, then enter "regedit")
- Find the path: "HKEY_CURRENT_USER\Software\Group1\DOC1 Series\5.1\Doesvr\Settings" and look for the key: "LogicMapWidth"
- It will most likely have a negative value; set it to a new value like "100".
Note: At the end of 2019, Microsoft is ending support for the Windows 7 operating system along with a number of the older versions of Microsoft SQL. No version of EngageOne Server lower than 4.4 or Designer/Generate version lower than 6.6 will still be fully supported. Please see release notes for full details.
