Enterprise Designer stage icons are puzzle pieces in Spectrum Technology Platform

Products affected: Spectrum Technology Platform, Enterprise Designer
Operating System: Windows


 

Issue

After opening a dataflow in Spectrum Technology Platform's Enterprise Designer, all of the stage icons appear as blue puzzle pieces instead of the normal stylized icons. This includes sources like Read from File, sinks like Write to Null, and control stages like Conditional Router.

Cause

Some items in the Enterprise Designer palette are meant to have the puzzle piece icon. Examples of these items include external web service connections and custom subflows or services that have been exposed.

Sources, sinks, control stages, and stages from modules typically have a custom icon. If these stages do not, the cache that Enterprise Designer uses to store stage information is corrupt and needs to be rebuilt.

Resolution

UPDATED: August 21, 2019
To rebuild the Enterprise Designer cache, follow these steps:
  1. Close all Enterprise Designer windows.
  2. Open File Explorer in Windows.
  3. In the address bar, type %TMP% and press Enter.
  4. Right-click on the g1Assemblies folder.
  5. Select Delete in the menu.
  6. Select Start > Pitney Bowes > Enterprise Designer to start Enterprise Designer again.
The first connection to the Spectrum Technology Platform host may take longer as new files are downloaded and the cache is rebuilt.