Products affected: Confirm®
Product feature: Maintenance Management, Works Ordering
Product feature: Maintenance Management, Works Ordering
Issue
You have created a new Schedule of Rates (SOR) Item in Confirm® and you then try to add an associated Job (one with that SOR) to an Order, but you are unable to do so because the following error is thrown by Confirm:
"This Job may have a Price Factor not applicable to the Contract, or SOR items not applicable to the Price Factor. Do you wish to continue? Answer Yes to exclude these items from the job, No to clear the Job."
"This Job may have a Price Factor not applicable to the Contract, or SOR items not applicable to the Price Factor. Do you wish to continue? Answer Yes to exclude these items from the job, No to clear the Job."
Cause
The new SOR Item was not added to the Price Factor in the Contract.
Resolution
UPDATED: October 19, 2017Add the SOR to the Price Factor in the Contract, then you should be able to add the associated Job to an Order.