Issue
When you open any form that has the action button shown, for example on the Street Works screen, the Action button is grayed out.
Cause
This can be for a few configuration reasons.
Resolution
UPDATED: August 23, 2017Action button is grayed out when any of the following configuration is not there
After checking the Organisation, check the Notice types and see if the check box of EToN 4+ is checked or not. If not, then select the check box and save it. Repeat this for all the Notice types.
This should resolve the issue.
In case the problem still exists contact Technical Support.
- Organisation is not on Eton 6
- Notice type is not configured for Eton 6.
After checking the Organisation, check the Notice types and see if the check box of EToN 4+ is checked or not. If not, then select the check box and save it. Repeat this for all the Notice types.
This should resolve the issue.
In case the problem still exists contact Technical Support.