Resolve issue where User is unable to use a Windows font in DOC1 and EngageOne Designer V5/6

Product Feature: Work Center

Issue

A specific font that is installed in the Windows font directory cannot be used in a publication, although it is appearing in the font drop down list.

Cause

In this instance the font only contained Windows 1252 (Central European), so if the language in Designer was not one of the Central European languages, the font would automatically revert back to the default font, which is Arial 11pt.

Resolution

UPDATED: November 3, 2017
Check the properties of the font, and the code pages that are supported.