Jobs archived with associated Defects still showing 'Action Required' in Confirm

Products affected: Confirm®
Product feature: Condition Assessment

 

Issue

In Confirm Jobs have been archived however the associated Defects still show as 'Action Required'.

Cause

An acknowledged software defect in Confirm versions 14.1 and lower, whereby Jobs can be archived but with their associated Defects still showing as 'Action Required'.

Resolution

UPDATED: February 12, 2020
Upgrade to Confirm version 14.2 or higher. If you are already on a higher version than 14.1 but feel that your Confirm data is already affected, please raise a new case with the Confirm Technical Support team.