Resolve "You have an incomplete license system" when launching MapInfo Discover, Discover PA, and more

Products affected: MapInfo Discover, Engage, Crime Profiler, Discover PA, Model Vision, Quick Mag, GPinfo, Compass, UBC, EMFlow
 

Issue

ERROR: You have an incomplete license system (license DLL not found).
Please contact PBS to resolve this problem.


 

Cause

  1. Missing Microsoft Visual C++ prerequisite e.g. Microsoft Visual C++ 2013 Redistributable (x86) and (x64) for Licence Manager 8.76.
  2. Missing dependency file.
  3. An older version of License Manager was installed on top of a newer version of Licence Manager. For example, Engage 2013 was installed on top of Discover 2014 on the same computer. 

 

Resolution

UPDATED: December 4, 2019

These resolutions correspond to the numbered causes above.

  1. Download and install Microsoft Visual C++ prerequisite e.g. Microsoft Visual C++ 2013 Redistributable (x86) and (x64) for Licence Manager 8.76.
  2. Re-install the product to repair and replace the missing dependency file.
  3. Engage and Discover should not be installed on the same computer, remove one of the programs.

If the issue is still not resolved, contact client support.