Vault version 7, Windows 2008 R2
Issue
I try to install vault version 7 on two different machine
OHNALAPD0135 (Doc1 archive test server )
OHLEWAPP1367 (Doc1 archive Production server)
I do have admin right on both machine but Installation process is behaving differently on both machines.
Installation work good on OHLEWAPP1367 . System allow me install and pick the folder location where in need to be install.
Installation not look good on OHNALAPD0135. On this system is not allowing me to pick the Install folder and when I proceed without that installation process give me message installation completed but actual it fail . Vault will start showing up in program list but not work as system do not know where to install.
Any idea why installation process is behaving badly on OHNALAPD0135 ?
Following tow screen views show installation process in third step.
OHNALAPD0135 server is allowing me to install but now allowing me to pick the installation locution. This is not good .
OHLEWAPP1367 server is allowing me to install and pick the installation locution. This is good
OHNALAPD0135 (Doc1 archive test server )
OHLEWAPP1367 (Doc1 archive Production server)
I do have admin right on both machine but Installation process is behaving differently on both machines.
Installation work good on OHLEWAPP1367 . System allow me install and pick the folder location where in need to be install.
Installation not look good on OHNALAPD0135. On this system is not allowing me to pick the Install folder and when I proceed without that installation process give me message installation completed but actual it fail . Vault will start showing up in program list but not work as system do not know where to install.
Any idea why installation process is behaving badly on OHNALAPD0135 ?
Following tow screen views show installation process in third step.
OHNALAPD0135 server is allowing me to install but now allowing me to pick the installation locution. This is not good .
OHLEWAPP1367 server is allowing me to install and pick the installation locution. This is good
Cause
Vault had already been installed on the PC having the problem. So instead of prompting for an install location, Vault tried to upgrade the existing install.
however the existing install had already been manually deleted (this is a test box). But Vault thought it was still there and would not upgrade or install.
Customer tried using add/remove programs, made sure Vault was not in the list, but the problem persisted.
however the existing install had already been manually deleted (this is a test box). But Vault thought it was still there and would not upgrade or install.
Customer tried using add/remove programs, made sure Vault was not in the list, but the problem persisted.
Resolution
UPDATED: September 25, 2017The installer looks at:
HKEY_LOCAL_MACHINE\SOFTWARE\PBBI\e2\Vault
If the previous install was removed, you can delete this key and the install should let you choose a destination.
HKEY_LOCAL_MACHINE\SOFTWARE\PBBI\e2\Vault
If the previous install was removed, you can delete this key and the install should let you choose a destination.