Resolve "ERROR 70129: unable to read file attributes for file " while accessing account in EngageOne Vault
Product Feature: General
Issue
New case :Database exception while acessing vault account
Server logs shows
Server logs shows
14:21:35 127.0.0.1:50963 <storage1> storage.docdata request, file [20111027113845-grn-energypost-ps-70e64e74f964f5479da8171f0e6744e0], offset [00000050000013A7]
14:21:35 127.0.0.1:50963 <storage1> ERROR 70129: unable to read file attributes for file [storage\2011\10\27\20111027113845-grn-energypost-ps-70e64e74f964f5479da8171f0e6744e0.drd], error [3]
14:21:35 127.0.0.1:50963 <storage1> storage.docdata failed, status [70129]
14:21:35 127.0.0.1:50963 <database1> database.search failed, status [70129]
Cause
The problem is that the database list is not found by the server.
Resolution
UPDATED: November 14, 2017As verified in web client only default database is visible. which again is an issue.
To resolve you must clear your Vault first :
Remove all entries from below folders : \server\docdata , \server\pagedata ,\server\index. \server\process, \server\, \server\work
Make necessary changes to profile and databse.INI
Restart all services.
Customer was able to view database list then.
To resolve you must clear your Vault first :
Remove all entries from below folders : \server\docdata , \server\pagedata ,\server\index. \server\process, \server\, \server\work
Make necessary changes to profile and databse.INI
Restart all services.
Customer was able to view database list then.
