Products affected: MapInfo Pro™
The following error appears "Unable to validate your license due to error 880002" when opening MapInfo™ Pro on a Citrix Environment with App-V.
MapInfo Pro™ is not officially supported on Citrix with App-V.
ResolutionUPDATED: December 3, 2019
A potential workaround to the issue is as follows:
- Close MapInfo Pro™
- Open the Registry Editor (Start > Run > type: regedit)
- Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\FLEXnet Licensing Service\Security and rename it to Security_original
- Close the Registry Editor
Please note that as MapInfo Pro™ is not officially supported on Citrix with App-V, customers wishing to use this workaround will take responsibility for the changes made to the registry.