Resolve issue where Sagent Information Studio hangs post logging with specific Sagent user

Product Feature: Information Studio

Operating System: Windows 7 32bit
 

Issue

1) Information Studio hangs post logging with specific Sagent user.


2) Login works for another Sagent user.

Cause

Third party VB code could be causing the issue.

Resolution

UPDATED: August 25, 2017
Re-installation of OS resolved the issue for customer.