How to resolve connection errors and messages on the DM100i, DM125, DM200L, DM225


The meter displays one of the following error codes or system messages, and will not connect to the Pitney Bowes Data Center:
  • Errors: 94, 200D, DE00, DE01, DE03, DE04, DE05, DE06, DE07, DE08, DE09, DE0A, DE0B, DE0C, DE0D, DE0E, DE0F, DE10, DE11, DE12, DE13, DE14, DE15, DE16, DE17, DE18, DE19, DE1A, DE1B, DE1C, DE1C, DE1D, DE1E, DE1F, DE20, DE21, DE22,  DE23, DE24, DE25, DE26, DE27, DE28, DE2E, EDE13, DE2E
  • Messages: No Dial Tone, Data Center Busy, Connect Phone Cord, Link Negotiation Failed, No Carrier Detected, No Carrier Detected Online, Modem Connection to AT&T Failed, Invalid User Id/Password, No Modem Detected, Connection Dropped, Cannot Reach Data Center, Line Busy, and Connection Lost, IntelliLink dropped, Data Center Timeout, Server Time out, No Carrier Detected On Line


The meter is not connecting to the server.


UPDATED : October 17, 2016

Restart your meter. Here are the steps to follow for a safe restart:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
  4. If you still have a connection issue after rebooting, see one of the following:

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

Environment Details

Products affected: DM100®i, DM125™, DM200L™ and DM225™


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