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Returns drop-off: It’s about the journey, not the destination
Three quarters of consumers value a shorter distance to drop off an online return over carrier brand loyalty.
01/26/24 BOXpoll
Time is money, get the return picked up
Three-quarters of consumers (74%) would pay $5 for home pickup of online returns, depending on how far the drop-off location is from them.
3m read 01/25/24 BOXpoll
Siri, remind me to drop off my returns
We delve into which days of the week when shoppers are most likely to drop off online returns.
3m read 12/20/23 BOXpoll

Latest from this Topic

Returns drop-off: It’s about the journey, not the destination
Three quarters of consumers value a shorter distance to drop off an online return over carrier brand loyalty.
01/26/24BOXpoll
Time is money, get the return picked up
Three-quarters of consumers (74%) would pay $5 for home pickup of online returns, depending on how far the drop-off location is from them.
3m read01/25/24BOXpoll
Siri, remind me to drop off my returns
We delve into which days of the week when shoppers are most likely to drop off online returns.
3m read12/20/23BOXpoll
Wrapped in frustration
Almost three-quarters (71%) of consumers—and 4 out of 5 Millennials— have a reason to pay someone else to wrap their presents for them.
12/20/23BOXpoll
A glimmer of hope in the returns fraud wasteland
Shoppers who consider returns fraud acceptable are 10% more likely to find no-box/no-label returns difficult than those who adhere more closely to the rules.
11/22/23BOXpoll
Ultra-fast delivery: Worth the hype?
For consumers making casual purchases, the option of free next-day delivery has a negligible impact on cart abandonment, and instead cannibalizes those who would otherwise opt for standard ground delivery. For consumers making time-sensitive purchases, the option of free next-day delivery reduces cart abandonment, but more significantly cannibalizes those who would otherwise opt for store pickup.
11/21/23BOXpoll
BOXpoll
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The Black Friday/Cyber Monday report card
34% of consumers are likely to shop online more than they originally expected between now and Christmas.
5m read 11/30/22 BOXpoll
The shippers’ race to a great tracking experience
Our secret shopping data from 2,100 online retailers reveals shockingly low adoption of the tracking features most important to online shoppers, creating opportunity for retailers to set themselves apart with simple—and often free—upgrades.
10/26/23 BOXpoll
Consumers’ top tracking priorities
Consumers’ top three priorities from a tracking experience are delivery date information, the ability to see updates without entering log-in information, and the option to get SMS/text updates.
10/26/23 BOXpoll
America’s next top shipping headache
Online retailers cite difficulty comparing carrier cost structures as their number one domestic delivery challenge.
09/19/23 BOXpoll
BOXcast
View All Articles in BOXcast
Density, schmensity
Episode 14 – Barriers to multicarrier ahead of peak and 2023
11/07/22 BOXcast
Revisiting the moonlighting MMA fighter
Episode 11 - Challenges and takeaways from 2021 peak season... and lessons to apply this year.
20m read 09/01/22 BOXcast
“Yes, I’m still in Canada”
Episode 13 - Cross-border insights from Canadian and US consumers
20m read 11/01/22 BOXcast

Methodology

Pitney Bowes publishes findings every month based on the best and most interesting results from our weekly BOXpoll surveys.

Morning Consult conducts weekly polls on behalf of Pitney Bowes among a national sample of more than 2,000 online shoppers. The surveys are conducted online and the data are weighted to approximate a target sample of adults based on age, educational attainment, gender, race, and religion.

Media Contact

Brett Cody
Director of Communications, Commerce Services
Pitney Bowes
Brett.Cody@pb.com

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