Cleaning and disinfecting a printer used with SendSuite Tracking Online, SendSuite Tracking, SendSuite Live, SendSuite Xpress, Arrival, Ascent, or Sendsuite Shipping

Products affected: SendSuite® Tracking Online, SendSuite® Tracking, SendSuite® Live, SendSuite® Xpress, Ascent™, SendSuite® Arrival®, SendSuite® Shipping

Cleaning Instructions

CAUTION: Always wear eye protection.

Read warning label on alcohol product before using.

If you have to use any other solution for medical reasons please contact the Global Customer Support Center for more information.

WARNING: Avoid exposing this product to contact with hot oil or other flammable liquids. If such exposure occurs, unplug the device and clean the product immediately in accordance with these guidelines.

Approved Cleanser Active Ingredients

100% of the active ingredients in any cleaner must consist of one or some combination of the following:

  • Isopropyl alcohol
  • Bleach/sodium hypochlorite (see important note below)
  • Hydrogen peroxide
  • Ammonium chloride
  • Mild dish soap

IMPORTANT: Use pre-moistened wipes and do not allow liquid cleaner to pool.

When using sodium hypochlorite (bleach) based products, always follow the manufacturer’s recommended instructions:

Use gloves during application and remove the residue afterwards with a damp alcohol cloth or a cotton swab to avoid prolonged skin contact while handling the device.

Due to the powerful oxidizing nature of sodium hypochlorite, the metal surfaces on the device are prone to oxidation (corrosion) when exposed to this chemical in the liquid form (including wipes). In the event that these type of disinfectants come in contact with metal on the device, prompt removal with an alcohol-dampened cloth or cotton swab after the cleaning step is critical.

Harmful Ingredients

The following chemicals are known to damage the plastics on the device and should not come in contact with the device: acetone; ketones; ethers; aromatic and chlorinated hydrocarbons; aqueous or alcoholic alkaline solutions; ethanolamine; toluene; trichloroethylene; benzene; carbolic acid and TB-lysoform.

Many vinyl gloves contain phthalate additives, which are often not recommended for medical use and are known to be harmful to the housing of the device.

Device Cleaning Instructions

Do not apply liquid directly to the device. Dampen a soft cloth or use pre-moistened wipes. Do not wrap the device in the cloth or wipe, instead gently wipe the unit. Be careful not to let liquid pool around the display window or other places. Before use, allow the unit to air dry.

NOTE: For thorough cleaning, it is recommended to first unplug the unit from both power and the PC as well as remove all print media (label stock; ribbon).

When using compressed air, always wear a mask and protective glasses and be in a well-ventilated area. Direct airflow away from you.

Special Cleaning Notes

The device should not be handled while wearing vinyl gloves containing phthalates, or before hands are washed to remove contaminant residue after gloves are removed.

If products containing any of the harmful ingredients listed above are used prior to handling the device, such as hand sanitizer that contains ethanolamine, hands must be completely dry before handling the device to prevent damage to the device.

When using cleaning/disinfectant agents on the device, it is important to follow the directions prescribed by the cleaning/disinfectant agent manufacturer.

Cleaning Materials Required

  • Alcohol wipes
  • Lens tissue
  • Cotton-tipped applicators
  • Isopropyl alcohol
  • Can of compressed air with a tube

Cleaning Frequency

The cleaning frequency is at the customer’s discretion due to the varied environments in which the mobile devices are used and may be cleaned as frequently as required. When dirt is visible, it is recommended to clean the mobile device to avoid build-up of particles which make the device more difficult to clean later on.

UPDATED:  March 16, 2020