How to clear envelopes from the vertical envelope transport on the DI900, DI950, and Relay 5000-8000

Products affected: DI900™, DI950™, Relay™ 5000, Relay™ 6000, Relay™ 7000, Relay™ 8000
Clear any material stalled in the vertical envelope transport section of your inserter. 
Watch the following video or follow the steps here. 
  1. Squeeze the 2 blue handles.
  2. Remove any stalled envelopes.
Note: Due to the tight clearance it is easier to remove envelopes one at a time.
  1. After removing any material open the door on the back of the HCEF and check for additional stalled pieces.
If material is stalling in this area frequently, adjust the HCEF separator gap.

If you require additional assistance, contact technical support. Please have your model and serial number ready.
UPDATED:  May 7, 2020