Creating a return label in SendPro Online

Products affected: SendPro® Online
You can create a return label for a shipment so that the recipient can send it back to you. Return label procedures vary by carrier.
USPS

USPS Return labels may be created up to 7 days from the date of the original shipping label. USPS return labels are dated, so they are not intended to be put into an outgoing package just in case the recipient may want to return the shipment. If the recipient requests a return label, the sender should create it at that time and email a PDF of it to the recipient on the day of creation.

You can create a USPS return label from a shipping label you just printed, or from the shipping History screen. 

To create a return label for a shipping label that you just printed:
  1. At the top of the screen, under the confirmation of the label you just printed, select Create Return Label.
  2. Create and print the label as usual.
To create a return label from the History screen:
  1. From the History menu, select Shipping & Postage History.
  2. Select the desired USPS shipment.
  3. Select the Create Return Label button.
  4. Create and print the label as usual.

 

UPS

UPS labels do not expire.
  1. Your customer's address must be added as the sender and your address must be added as a recipient before the label process is started. Once those addresses have been added, create and print the label as usual, and choose My Box as your packaging.
  2. Select the desired class.
  3. Select UPS Print Return Label. This option is only available when choosing My Box as your packaging. UPS Print Return Label is not available for UPS Next Day Air Saver.
  4. Enter the description of merchandise.

FedEx

FedEx labels do not expire.
  1. Your customer's address must be added as the sender and your address must be added as a recipient before the label process is started. Once those addresses have been added, create and print the label as usual, and choose My Box as your packaging.
  2. Select the desired class.
  3. Select FedEx print return label. This option is only available when choosing My Box as your packaging. FedEx print return label is not available for FedEx Express Saver.

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UPDATED:  September 21, 2020