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Cannot change Ship Date when creating USPS label in SendPro Online

Learn why you cannot change the Ship Date when creating a USPS label in SendPro Online.
Products affected: SendPro® Online

Issue

When creating a USPS shipping label, the Ship Date menu cannot be changed.

Cause

USPS SCAN form printing is enabled, or you are shipping to multiple recipients and USPS is not selected.

Resolution

When USPS SCAN forms are enabled, ship dates cannot be changed for shipping labels. To disable USPS SCAN form printing:

  1. Select Settings > Shipping Label Options.
  2. Uncheck Enable SCAN form printing.

Caution: Disabling USPS SCAN form printing will delete any SCAN form data you have already collected for the day. To avoid data loss, create all package labels needed for the same day before disabling SCAN form printing.

Notes:

  • When shipping to multiple recipients, the Ships On menu only appears when USPS is selected. It does not appear for FedEx or UPS.
  • For FedEx and UPS labels, the date cannot be changed because FedEx and UPS labels are not dated. They are not billed until they are scanned by the carrier.

UPDATED: October 12, 2023