"DeleteFile failed; code 5 Access is denied" message when installing or updating the SendPro Online software

Products affected: SendPro® Online software

Issue

When installing or updating the SendPro Online software, the message "DeleteFile failed; code 5 Access is denied" appears.

Cause

Your Windows operating system does not allow access to modify or delete files in the installation directory due to insufficient administrative privileges.

Resolution

UPDATED: December 15, 2020

Contact your local IT department or system administrator.

Permissions Required

Admin