Resolve "Dispense Reprint Failed 1000033. Unauthorized API access for given credentials." in SendSuite Xpress

Products affected: SendSuite® Xpress

Issue

When trying to reprint a PON label, the error "Dispense Reprint Failed 1000033. Unauthorized API access for given credentials." is displayed. The original label request printed normally.

Cause

There is an issue with the software configuration.

Resolution

UPDATED: September 26, 2016
If you experience this issue, contact software support.