"We could not process your payment" message in SendPro Online

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® Online

Issue

When adding postage in SendPro Online, the message "We could not process your payment" is displayed. 

Cause

There are not enough funds available in your Pitney Bowes Reserve Account or Purchase Power Account.

Resolution

UPDATED: November 24, 2020
  • If the balance in your Reserve Account is less than the amount you are trying to add, add funds to your Reserve Account.
  • If the available credit in your Purchase Power account is less than the amount you are trying to add, make a payment on your Purchase Power account, or request a Purchase Power credit limit increase using www.pitneybowes.com.