Sealing issues on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto  (2H00, 8H00, 9H00)

Issue

The device is not sealing or only partially sealing envelopes.

Cause

Sealing issues are usually caused by inadequate sealant in the moistener tank, or problems with the wick or brush in the moistener.

Resolution

UPDATED: May 7, 2020
  1. Be sure to slide the envelope flap under the edge of the feed deck. Otherwise, the moistener cannot wet the flap.
  2. Check the sealant level by looking at the sight glass on the left side of the moistener tank.
    • If the sealant level is low, add E-Z Seal® solution until it reaches the bottom of the fill hole. Do not overfill the moistener tank.
    • If the tank was empty, allow 30 minutes for the moistener brush and wick to get completely wet before trying to use the moistener.
  3. Check if the moistener brush is dry. If it is:
    • Make sure that the white thumbscrews on the bottom of the sealer are tight.
    • Try wetting the moistener brush manually.
    • Make sure that the brush is making contact with the wick. You may need to lift the wick up slightly to make sure that it is making contact with the brush.
    • If the brush dries out quickly, replace the moistener wick*.
  4. Check if the moistener brush is dirty. If it is, remove the moistener brush, clean it in plain water, and rinse thoroughly. If the brush will not rinse clean, replace the moistener brush.
  5. Check if the moistener brush is worn. If it is, replace the moistener brush*.

*​You can order a Moistener Replacement Kit (#621-8) from the supply line, which includes a wick, shield, and brush assembly.

If you need further assistance, please use the Contact Us options below.