Scale weight changes to one ounce after removing mailpiece on the SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00)

Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

After removing a mailpiece from the scale, the weight changes to one ounce.

Cause

There is a problem with the device software.

Resolution

UPDATED: May 12, 2020

Remove the scale, then restart the device:

  1. Unplug the power cord. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
  4. Quickly tap and release the power button to turn the device back on.

If you need further assistance, please use the Contact Us options below.