Distorted graphics or black screen in the SendPro desktop application for Windows

Products affected: SendPro® Online

Issue

The SendPro desktop application for Windows shows the following behaviors:

  • Solid black screen
  • Graphics are distorted, fractured, displaced or skewed
  • Black boxes are present where interactive buttons should be

Cause

Your graphics drivers may be out of date, preventing the application from displaying images correctly.

Resolution

UPDATED: November 4, 2020

To resolve this issue, update your computer's graphics drivers. See Updating AMD or Intel graphics drivers for SendPro for details.

If updating your graphics drivers does not resolve the issue, follow the instructions in the article "SendPro has stopped working" message in SendPro.