Labels not printing and printer green light is flashing on the SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00)

Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

The label printer is not printing but the green light on the printer is flashing green, indicating that the printer is receiving communication.

Cause

The label printer roll is not seated properly.

Resolution

UPDATED: June 3, 2020
  1. Open the printer cover.
  2. Re-seat the label roll.
  3. Close the printer cover firmly.
  4. Try to print again.

If you need further assistance, please use the Contact Us options below.