Products affected: SendPro® C, SendPro®+ (2H00, 8H00)
The meter displays the message "Object reference not set to an instance of an object" when accessing Trackable Labels
ResolutionUPDATED: May 12, 2020
You may be able to clear the error by restarting the meter:
- Unplug the power cable. The screen should turn off after 10 seconds.
- Wait 2 minutes.
- Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
- Quickly tap and release the power button to turn the meter back on.