VERIFIED SOLUTION i
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
The meter displays error code 0215-42-0803 and will not print.
A malfunction has occurred with the internal printer.
ResolutionUPDATED: September 15, 2017
A reboot may resolve the issue. Follow these steps to restart safely:
- Select the gear from the lower right corner of the home screen.
- Select Shut Down from the menu.
- Select Shut Down on the pop-up.
- Wait for the screen to turn black and the blue light on the front to turn off. This may take several minutes.
- After everything has been off for 10 seconds, press the power button to turn the machine back on.