Error codes 1811, 1814, 1815, 1816, 1822, 1825, 1826, 1829, 1870, 51, 23, 200D, and DE00 on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto  (2H00, 8H00, 9H00)

Issue

The meter displays one of the following error codes or system messages, and will not connect to the Pitney Bowes Data Center:

Error codes on meter: 1811, 1814, 1815, 1816, 1822, 1825, 1826, 1829, 1870, 51, 23, 200D, and DE00
Messages:
  • Error Unable To Resolve Host,
  • Unable To Resolve api.pitneybowes.com
  • Failed to Update Please Contact Pitney Bowes
  • PB Commerce Cloud Not Found
  • Unable to complete refill - MessageID: PerformAuditRsp - Status: Not Connected to Internet
  • Sync your data
  • The data center sent back a PVD error record when the UIC was expecting a PVD response.
  • The Data Center has found an exception and returned the GenRsp message. At this point the PBP task is in control of the dialog.

Cause

The meter is not connecting to the server.

Resolution

UPDATED: May 11, 2020
  1. Tap Sync Transaction Data or Sync USPS Transaction Data.
  2. You may be able to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:
    1. Unplug the power cable.
    2. Wait for the display to turn off.
    3. Wait one minute.
    4. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
    5. Please have your model and serial number ready.
  3. If the connection still does not work, follow the connection troubleshooting steps for your connection method:
    • If you have a network cable that runs from the back of your meter to a wall jack, switch, or router, your meter connects via a wired connection. See Wired network connection issues.
    • If there is no network cable, your meter connects via a wireless (WiFi) connection. See Wireless connection issues.
If you need further assistance, please use the Contact Us options below. Please have your model and serial number ready.