Tag: delivery

Blog posts tagged with "delivery"
Ultra-fast delivery: Worth the hype?
For consumers making casual purchases, the option of free next-day delivery has a negligible impact on cart abandonment, and instead cannibalizes those who would otherwise opt for standard ground delivery. For consumers making time-sensitive purchases, the option of free next-day delivery reduces cart abandonment, but more significantly cannibalizes those who would otherwise opt for store pickup.
11/21/23BOXpoll
The shippers’ race to a great tracking experience
Our secret shopping data from 2,100 online retailers reveals shockingly low adoption of the tracking features most important to online shoppers, creating opportunity for retailers to set themselves apart with simple—and often free—upgrades.
10/26/23BOXpoll
Consumers’ top tracking priorities
Consumers’ top three priorities from a tracking experience are delivery date information, the ability to see updates without entering log-in information, and the option to get SMS/text updates.
10/26/23BOXpoll
America’s next top shipping headache
Online retailers cite difficulty comparing carrier cost structures as their number one domestic delivery challenge.
09/19/23BOXpoll
Peering into Santa’s shopping list
42% of consumers expect higher free shipping thresholds, but 80% say they’ll buy online more or the same as last year. <br>The top categories shoppers plan to buy online for holidays are apparel, electronics, toys, media/entertainment, and beauty.
09/19/23BOXpoll
Defining “fast” and “too far” above the 49th parallel north
The average Canadian consumer typically travels less than 6 km to drop off an online return and is willing to go almost 9 km.
08/02/23BOXpoll
The Rorschach calendar test goes international
Retailers should avoid setting international shipping prices at checkout based solely on the cost of shipping and consider placing premiums in market where consumers value speed more highly.
5m read11/30/22BOXpoll
Density, schmensity
Episode 14 – Barriers to multicarrier ahead of peak and 2023
11/07/22BOXcast
Drumroll, please: The winners of the 2022 BOX awards
We recognize online retailers who demonstrate excellence in three pillars of the ecommerce order experience: Checkout, Tracking, and Unboxing.
5m read10/06/22BOXpoll
Retailers’ top tracking priorities
Delivery tracking is a highly mature and largely commoditized space with several dozen providers of tracking software, in addition to solutions offered by carriers themselves.
09/30/22BOXpoll
Don't be a hoser: What Canadians expect from online order experiences
This month on BOXpoll, we’re focusing on Canadian consumers, digging into their sentiments about ecommerce with a lightning round of delivery questions.
09/30/22BOXpoll
No post on Sundays
This month on BOXpoll, we wanted to get more insight into how consumers think about delivery days.
08/29/22BOXpoll
Share your ETA when you’re OTW
77% of consumers wish more retailers offered estimated delivery time as part of tracking, but more than half notice it’s often inaccurate.
3m read07/21/22BOXpoll
Powered by recycled Nespresso pods
Episode 9 – The great dispersion challenges sustainability
20m read07/01/22BOXcast
Too many cooks in the kitchen?
42% of retailers give their logistics and operations leaders final authority on choosing a delivery carrier, while only 27% give operations teams the same authority for carrier rating and manifesting software.
5m read06/15/22BOXpoll
Is normal really back?
While COVID is now at the bottom of shoppers’ reasons to buy from home, more than half (56%) said their motivations for buying online have changed since the peak periods of the pandemic.
6m read06/15/22BOXpoll
Let's issue refunds in Bitcoin (and other ways to lower return rates)
Episode 8 - BOXscore Deep Dive Pt. 2
06/01/22BOXcast
Podcast
Multicarrier appears to be a privilege
More than one-third (39%) of U.S. online retailers cite fear of losing volume discounts as a top obstacle to furthering their multicarrier strategies
4m read05/12/22BOXpoll
Is tomorrow worth 3 dollars?
Episode 7- Mystery shopping experiences
05/01/22BOXcast
Podcast
International carts gone MIA
Expectations around cross-border delivery aren’t changing—but more international shoppers think shipping is too slow.
3m read04/12/22BOXpoll
The 2022 definition of fast....is basically the 2021 definition of fast
Despite being anxious to get back to pre-pandemic lives, consumers are still gauging speed through a COVID lens
3m read04/12/22BOXpoll