Replacing the ink cartridge on the SendPro Mailstation

Learn how to replace the ink cartridge on the SendPro Mailstation.
Products affected: SendPro® Mailstation, SendPro® Mailstation LITE (HZ0L)
Your device will display a message when you're out of ink, and you will not be able to print postage until you replace the ink cartridge.

You can order replacement ink cartridges from our online store.
order ink button
  1. Tap the Settings icon.
  2. Tap Ink Functions.
  3. Tap Replace Ink on the screen. 
  4. Lift the ink door by pulling up on the tab.
  5. Remove the ink cartridge.

    Caution: Do not touch the metal parts; they may be hot. Do not shake the ink cartridge; this may cause ink to spill.

    1. Push the cartridge downward towards the table until you hear a click
    2. Pull the ink cartridge out from the .
  6. Remove the shipping tape from the new ink cartridge.
  7. Insert the ink cartridge into the device with the red section of the label cartridge label
  8. Push the ink cartridge into the slot until it clicks.
    ink cartridge inserted
  9. Close the cover and follow the prompts on the screen.
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UPDATED: July 18, 2023