Replacing your printhead on the DM100i-DM225

Learn how to replace your printhead on the DM100i, DM125, DM200L and DM225.
Products affected: DM100®i, DM125™, DM200L™, DM225™
Follow these steps to install your replacement Pitney Bowes printhead:
  1. If you have a scale on top of your meter, remove it.
User-added image
  1. Open your top cover.
  2. Select Replace Ink Tank. You see the message Moving Ink Tank To Replacement Position.
  3. Unlatch the ink tank cartridge guard by sliding the green lever to the right and flipping the guard open.
Image showing Top Cover open and Print Head Latch position
  1. Lift up and remove your ink cartridge.
  2. While squeezing the two gray tabs on either side of your print head, lift and tilt your printhead to the right as you remove it from your machine.
Image showing DM100 to DM400 with print head being removed
  1. Pull up and remove the black cap on your new printhead (if present).
  2. Remove the protective tape from the bottom of your new printhead.
  3. Squeeze the two gray tabs on either side of your new printhead and angle slightly while sliding it back into its holder.
Image showing DM100 to DM400 with print head being installed
  1. Push your printhead into place. There is an audible click when it seats correctly.
  2. Install your ink cartridge.
  3. Rotate your guard back to the closed position.
  4. Close your cover. If your system does not automatically return to the Home screen, press Continue.
  5. Reseat your scale, if necessary.

UPDATED: May 15, 2024