Resolve stuck on "Initializing" on the DM100i-DM225

Learn how to resolve the DM100i, DM125, DM200L and DM225 being stuck on "Initializing".
Products affected: DM100®i, DM125™, DM200L™, DM225™


The meter will not progress past the "Initializing" screen.


The meter has experienced an internal error that is preventing normal operation.


To resolve this issue, restart the meter:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: August 14, 2021