Printer Fault 2442 or 2443 on the DM100i-DM475 and SendPro 300

Learn how to resolve Printer Fault 2442 or 2443 on the DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475, and SendPro 300.
Products affected: DM100®i, DM125™, DM200L™, DM225™ , DM300C™, DM400C™, DM450C™, DM475™, SendPro® 300


Your meter displays Printer Fault 2442 or 2443, and may not print.


An internal component of your meter may be jammed.


Follow these steps to restart your meter:
  1. Unplug your power cord.
  2. Wait one to three minutes.
  3. Plug your power cord back in, ensuring that it is plugged directly into a wall outlet.

UPDATED: June 16, 2021