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"Connection Due" or "Connection Required" or "Connection Required by Post" message on the mailstation and DM series

Connect your meter to resolve a "Connection Due" or "Connection Required" or "Connection Required by Post" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Products affected: mailstation™, mailstation2™, DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, DM475™

Issue

Your meter displays the message "Connection Due" or "Connection Required" or "Connection Required by Post" and does not run mail.

Cause

USPS® regulations require that your meter get inspected periodically. This inspection occurs automatically when you connect your meter to the Pitney Bowes Data Center to refill postage or perform a balance inquiry. 

Resolution

Follow these steps to connect the meter to the Pitney Bowes Data Center to clear the message:
  1. Make sure that your meter is connected to access the Pitney Bowes Data Center using:
  2. Select Connect Now or have your meter check your PB Postage (PBP) balance.
    Important: It is unnecessary for you to add funds to your meter to clear this message.
  3. Follow the prompts on your screen to complete any pending downloads.

Related topics

  • If your meter cannot connect to the Pitney Bowes Data Center, see Resolving meter connection issues for your meter model.
  • See the Install Guide that came with your meter for setup instructions. Find install guides on the support page for your meter model.

UPDATED: July 17, 2024