"Meter is Being Controlled Remotely" message on the mailstation series and DM100i-DM475

Check the software on an attached computer or restart your meter to resolve the "Meter is Being Controlled Remotely" message.
Products affected: mailstation™, mailstation2™, DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, DM475™


The meter displays the message "Meter is Being Controlled Remotely".


The meter connects to a computer with software that controls the meter (usually PC meter Connect or SendSuite Shipping).


Solution 1: Check the computer's software

  1. See the attached computer’s software for next steps.

If you still have issues, see Solution 2.

Solution 2: Restart your meter

  1. Unplug your power cord.
  2. Wait one full minute.
  3. Plug your power cord back in, ensuring that it plugs directly into a wall outlet.

UPDATED: June 21, 2023