PitneyShip^™ Pro Support

DeviceHub is a program that connects your peripherals, such as printers and scales, to PitneyShip and PitneyShip Pro.

If you receive the message "Error loading Python DLL" when installing DeviceHub for Windows, your Windows operating system is not supported.

There are multiple reasons that the message "Unhandled exception in script" may appear when installing DeviceHub for Windows.

It's best to uninstall DeviceHub before installing the new version.

Learn how to install the PitneyShip Cube driver on an additional computer.

If your organization uses a proxy server, you need to set it up in DeviceHub.

Learn how to resolve the error "There was a connection issue. Contact PitneyBowes. Error-Port 8091 is in use by another application." in PitneyShip or PitneyShip Pro.

DeviceHub is a program that connects your printers and scales to PitneyShip and PitneyShip Pro. The following are required in order for DeviceHub to work properly on your network.

The following URLs and IP addresses must be accessible in order for PitneyShip Pro, PitneyTrack, PitneyAnalytics, and the Locker Management Module to connect to the internet.

System administrators can choose whether to allow users to download DeviceHub.

You can add surcharges to shipments to add percentage-based or flat fees to shipments, such as handling fees, processing fees, warehouse charges, etc. One Handling Charge and one User Charge can be added for each carrier account.

In order to ship with FedEx, you first need to set up your FedEx account in PitneyShip Pro.

In order to ship with UPS, you first need to set up your UPS account in PitneyShip Pro.

FedEx Ground Economy (formerly SmartPost) is a residential ground service available in the US, in which the package ships via FedEx, but is delivered by USPS.

Divisions are subsets of your enterprise, which is the topmost level of your organization. Each division can contain multiple locations within it.

You can change the name of a location if needed.

Multi-Factor Authentication (MFA) requires users to enter a code sent via SMS text message or email when signing in.

You can require the package weight to be entered for USPS Flat Rate packages so that the weight will appear in your history.

You can update the recipients in a department or change the key contact.

If you no longer need a division, you can delete it.

You can set a default recipient address for USPS return shipping labels. If you print return labels for domestic FedEx and UPS shipments, you can select the default service you wish to use for those return labels.

You can select the default print size for shipping labels and whether to print a receipt with each label.

You can have PitneyShip Pro send emails with tracking numbers and delivery confirmations.

You can have a receipt emailed to you when a postage refill occurs.

If your organization uses a proxy server, you need to set it up in DeviceHub.

You can rename your DeviceHub on the My Devices page.

You can make the recipient email and phone number required for shipping labels. Only users with the role of Admin can change this setting.

You can import a CSV file of your users.

USPS Shipment Confirmation Acceptance Notice (SCAN) Form 5630 saves time because instead of scanning each individual shipping label, SCAN Form 5630 only needs to be scanned once to upload all of that day's shipping labels to the USPS systems. The SCAN form must be enabled prior to printing any shipping labels that need to be included on a SCAN form.

You can edit a customs product information item if you need to change its details.

You can edit a custom package type if you need to change its settings.

You can delete a customs product information item if you no longer need it.

You can delete a custom package type if you no longer need it.

You can add customs product information for international shipments to pre-fill the customs information for commonly-shipped items. These items are then available to select when adding items on the Provide Customs Details screen when creating an international shipping label.

The maximum transaction limit allows you to set an amount that any individual label may not exceed. By default, this option is off. Only users with the role of Admin can change this setting.

You can set the sender (from) address used when creating shipping labels.

You can set certain default settings for printing stamp sheets and rolls.

If you no longer need a department in the system, you can delete it.

Each time a new DeviceHub version is released, administrators will receive a notification message on the day of the release and again on the third day after the release. You can choose to allow the update to be installed on users' computers, or to turn off the automatic updates.

Enterprise administrators can set the period of time after which users will be signed out of the system if they are not using it. This setting applies to all users.

If you no longer need a location, you can delete it.

You can change the name of a division if needed.

If you need to change a role, you can edit it.

If you no longer need a role, you can delete it.

System administrators can choose whether to allow users to purchase supplies from the Supplies menu.

Locations are subsets of divisions, which are subdivisions of your enterprise. Each division can contain multiple locations.

In order to ship with DHL Express, you first need to set up your DHL Express account in PitneyShip Pro.

You can update carrier account information if needed.

If you no longer need a carrier account, you can delete it.

Learn how to link your Office 365 address book to PitneyShip Pro.

You can create Business Rules in PitneyShip Pro to restrict the carrier services that are available at a particular location, division, or enterprise.

You can create custom package types to save certain dimensions and weight combinations. These types can be used later to save time when printing shipping labels with the same dimensions and weight.

Cost accounts allow you to assign shipping labels and postage refills to an account. This can help you track how you spend your postage funds.

When printing stamp sheets or envelopes, you may need to make changes to your printer's default settings, which may affect other programs. To avoid changing settings back and forth between SendPro Online, PitneyShip, or PitneyShip Pro and other programs, we recommend that you install a duplicate instance of your printer that is dedicated to printing from SendPro Online, PitneyShip, or PitneyShip Pro.

Enterprise administrators can make it so that all new contacts added by all users are marked as private.

You can add users to the system as needed.

You can export a .csv file of your users.

If a user account is no longer needed, you can delete it.

As a Client Administrator, you can enable or disable Account List Management (ALM) for any of your meters in the Manage Products screen.

If you no longer need a preset, you can delete it.

When you enter new recipient addresses, you can have them automatically added to your address book.

You can choose to print a summary receipt after each label and customize the default options for them.

You can create different roles to define the tasks that users are allowed to perform. Each user is assigned a role.

If you do not receive the Welcome email, you can go to the signin page and use the "Forgot your password?" link to reset your password.

You can import divisions and locations using a CSV template that you can download.

If you need to change the settings or name of a preset, you can edit it.

Presets save shipment information so that it can be used as a template for printing additional labels in the future with the same carrier, packaging, weight, dimensions, and shipping services.

If you use a credit card to pay for postage, you can update your credit card information.

You can view all of the users in the system or search for individual users or groups of users.

A department is a group of recipients for whom packages can be received and delivered. Each department can have a "key contact" who receives or picks up the department's packages when using PitneyTrack Inbound and the Locker Management Module.

You can edit users if you need to change their name, role, or permissions.

You can export your divisions and locations in CSV format.

If you do not know your password, you can reset it.

You can have PitneyShip Pro automatically add postage to your account when the balance falls below a certain threshold.

Configure the Zebra JZ20 printer to print Certified Labels 672-7 in PitneyShip Pro.

Pitney Bowes shipping software rates are lower because of a special partnership with the USPS that allows us to pass along great rates to our clients.

This article explains the user password requirements for PitneyShip Pro, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module.

You can order supplies from within PitneyShip or PitneyShip Pro or in the Pitney Bowes online shop.

You need to sign in in order to use the system.

Pitney Bowes DeviceHub has been verified on the following printers and scales.

DeviceHub is a program that connects your printers and scales to PitneyShip and PitneyShip Pro. The following are required in order for DeviceHub to work properly on your network.

The following URLs and IP addresses must be accessible in order for PitneyShip Pro, PitneyTrack, PitneyAnalytics, and the Locker Management Module to connect to the internet.

Release Notes for DeviceHub

If the State/Province and ZIP/Postal Code are blank on imported addresses, this is because there were spaces in the imported data that caused the information to be imported incorrectly.

You can export contacts from the address book in CSV format.

You can edit contact information as needed.

If you no longer need a recipient list, you can delete it.

You can import contacts into the address book by uploading a CSV file.

You can import shared contacts into the system automatically on a fixed schedule from an SFTP server. Private contacts cannot be imported.

If needed, you can change the members of a recipient list.

If you no longer need a contact in the address book, you can delete it.

You can create recipient lists for bulk mailings.

You can add new contacts to the address book as needed.

You can order supplies from within PitneyShip or PitneyShip Pro or in the Pitney Bowes online shop.

If there are delivery issues with your shipments, contact your carrier.

Learn why the rates shown in PitneyShip, PitneyShip Pro, or SendPro Online may differ from the rates shown on the carrier's website for the same shipment.

If labels are missing from the USPS SCAN form, it is because they were created after 8:00 PM. Labels created after 8:00 PM are added to the next day's SCAN form.

FedEx Ground Economy (formerly SmartPost) is a residential ground service available in the US, in which the package ships via FedEx, but is delivered by USPS.

You can create and print a registered shipping label for a package.

You can reprint a shipping label up to 24 hours from the initial printing.

You can importing a CSV file of ERRs into PitneyShip Pro so that you can print the labels and coversheets all at once.

USPS Firm Mailing Book (Form 3877) is a list of ERR mailpieces you printed for the day. You take this form to the Post Office along with your ERR items to be stamped as proof that you dropped the items off.

You can print envelopes from PitneyShip Pro.

You can create and print an ERR shipping label for a package.

You can create and print multiple shipping labels at once (in a batch).

Once your orders are imported, you can print the shipping labels for them.

You can import a spreadsheet of orders as a CSV file. You can either download a template to use, or use your own format and map your data after import.

Stamps must be printed on compatible postage sheets, which are available in our online shop (item #SL-SPM11). Each stamp sheet has a unique serial number and contains 20 blank stamp stickers. PitneyShip Pro keeps track of how many stamps you print with each serial number, so you do not have to use the entire sheet at once.

You can create and print a shipping label for an international package.

Once your orders are imported, you can edit the order data if needed.

If there is an issue when printing a stamp sheet, you can reprint it.

You can create and print a shipping label for a domestic package.

When shipping with FedEx, UPS, or DHL Express, you can create multi-piece shipment to ship up to 40 packages to the same recipient using the same service.

Normally, all label costs are charged to the sender's FedEx or UPS account, but you can charge a shipment's transportation costs to the recipient's or other third party's FedEx or UPS account if you wish.

You can create a return label for a shipment so that the recipient can send it back to you. Return label procedures vary by carrier.

You can schedule a FedEx package pickup through their website.

You can schedule a USPS package pickup if needed.

You can schedule a UPS package pickup through PitneyShip or PitneyShip Pro.

USPS Shipment Confirmation Acceptance Notice (SCAN) Form 5630 saves time because instead of scanning each individual shipping label, SCAN Form 5630 only needs to be scanned once to upload all of that day's shipping labels to the USPS systems. The SCAN form must be enabled prior to printing any shipping labels that need to be included on a SCAN form.

Once a ship request has been created, you can print it when you are ready to send the package.

The purpose of a FedEx manifest is to save time. Without a manifest, FedEx needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once by FedEx, and every shipping label from that day will be uploaded to the FedEx systems.

An insurance claim can be filed if a USPS insured shipment or a UPS or FedEx Declared Value shipment is lost or damaged. This does not apply to packages insured through a third-party insurance provider.

If a ship request is no longer needed, you can delete it.

Ship requests allow you to create a label that you or someone else can print at a later time.

You can check on the status of your shipping label refund requests in PitneyShip Pro.

If you are not going to use a FedEx or UPS shipping label that was created, you can void it. This applies to FedEx and UPS only. For USPS labels, you must request a refund.

You can request a refund up to 60 days from the date on which you printed a stamp.

USPS, FedEx, and UPS require a Mail Stop Code (MSC) in a recipient address to be entered before the Attention and Delivery address lines. To satisfy this requirement, you must enter the Mail Stop number in the Name field in SendPro Online or PitneyShip.

Stamps for a postcard can be printed on a stamp sheet or on a stamp roll. It is not possible to print directly onto a postcard.

If you do not have enough postage on an envelope, you can print a postage correction stamp to add more postage.

Stamps can be printed on stamp rolls using a Brother QL-800 printer or the PitneyShip Cube.

Multiple Proof of Delivery signatures for ERR transactions can be downloaded at one time.

You can create and print a certified shipping label for a package.

International stamps can be printed either on stamp sheets or stamp rolls. Stamp roll printing requires that DeviceHub be installed and configured.

You can view tracking information for packages sent through PitneyShip Pro in your history.

You can request a USPS refund up to 30 days from the date on which you printed a shipping label.

If your organization uses a proxy server, you need to set it up in DeviceHub.

Learn how to resolve the error "There was a connection issue. Contact PitneyBowes. Error-Port 8091 is in use by another application." in PitneyShip or PitneyShip Pro.

DeviceHub is a program that connects your printers and scales to PitneyShip and PitneyShip Pro. The following are required in order for DeviceHub to work properly on your network.

The following URLs and IP addresses must be accessible in order for PitneyShip Pro, PitneyTrack, PitneyAnalytics, and the Locker Management Module to connect to the internet.

Learn why the weight of a package is not printed on a USPS Shipping API label printed in SendPro Enterprise, SendSuite Live, SendSuite Xpress, SendPro Online, PitneyShip, or PitneyShip Pro.

Learn how to resolve the message "The printer has no paper loaded. Please load a roll of paper and try again." in SendPro Online or PitneyShip.

Learn how to resolve printing issues with a Brother QL-800 or QL-700 printer.

Learn how to resolve printing issues with 4x6 labels when using a Datamax MK III label printer.

If labels printed from PitneyShip, PitneyShip Pro, or SendPro Online are coming out too small, the wrong paper size may be selected.

If your stamp sheets are not aligned properly, you may need to adjust your browser settings.

If a Datamax W1110 label printer feeds incorrect label size when printing a label, the printer may need to be calibrated.

Learn how to resolve poor print quality on the PB-SP100 label printer.

Learn how to resolve partial cut-off shipping labels for the JZ20 printer.

Learn how to resolve partial cut-off shipping labels for the JZ22 (ZD621) printer.

You can set certain default settings for printing stamp sheets and rolls.

If you see the message "Device hub connection timeout" when printing, try moving the printer to a different USB port.

The message "DEVICE HUB Connection error" may occur when printing if the printer is configured to "Print directly to the printer" instead of spooling.

Several different issues can cause the message "MAILING.ERROR.PRINT.-102".

The message "Print Failed. Check your printer and try again" is caused by Microsoft Edge version 102.

Learn how to resolve the message "OFFENDING COMMAND: image" or "undefined image and stack dictionary" when printing a label.

You can reprint a shipping label up to 24 hours from the initial printing.

USPS Firm Mailing Book (Form 3877) is a list of ERR mailpieces you printed for the day. You take this form to the Post Office along with your ERR items to be stamped as proof that you dropped the items off.

You can print envelopes from PitneyShip Pro.

You can create and print multiple shipping labels at once (in a batch).

Once your orders are imported, you can print the shipping labels for them.

Stamps must be printed on compatible postage sheets, which are available in our online shop (item #SL-SPM11). Each stamp sheet has a unique serial number and contains 20 blank stamp stickers. PitneyShip Pro keeps track of how many stamps you print with each serial number, so you do not have to use the entire sheet at once.

If there is an issue when printing a stamp sheet, you can reprint it.

Learn about printing and using DeviceHub in PitneyShip or PitneyShip Pro.

USPS Shipment Confirmation Acceptance Notice (SCAN) Form 5630 saves time because instead of scanning each individual shipping label, SCAN Form 5630 only needs to be scanned once to upload all of that day's shipping labels to the USPS systems. The SCAN form must be enabled prior to printing any shipping labels that need to be included on a SCAN form.

Once a ship request has been created, you can print it when you are ready to send the package.

The purpose of a FedEx manifest is to save time. Without a manifest, FedEx needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once by FedEx, and every shipping label from that day will be uploaded to the FedEx systems.

Stamps for a postcard can be printed on a stamp sheet or on a stamp roll. It is not possible to print directly onto a postcard.

If you do not have enough postage on an envelope, you can print a postage correction stamp to add more postage.

Stamps can be printed on stamp rolls using a Brother QL-800 printer or the PitneyShip Cube.

International stamps can be printed either on stamp sheets or stamp rolls. Stamp roll printing requires that DeviceHub be installed and configured.

You can order supplies from within PitneyShip or PitneyShip Pro or in the Pitney Bowes online shop.

If there are delivery issues with your shipments, contact your carrier.

Several different things can cause the red light to flash on the Datamax W1110 label printer.

Several different things can cause the red light to flash on the Datamax MK III or 1E26 label printer.

Learn why the weight of a package is not printed on a USPS Shipping API label printed in SendPro Enterprise, SendSuite Live, SendSuite Xpress, SendPro Online, PitneyShip, or PitneyShip Pro.

If 4 x 6 labels are not printing in Safari or Firefox, your browser printer setting may need to be adjusted.

Learn how to resolve the message "The printer has no paper loaded. Please load a roll of paper and try again." in SendPro Online or PitneyShip.

Learn how to resolve envelopes printing misaligned or blank in PitneyShip or PitneyShip Pro for Windows.

Learn how to resolve printing issues with a Brother QL-800 or QL-700 printer.

Learn how to resolve printing issues with 4x6 labels when using a Datamax MK III label printer.

If labels printed on Avery Internet Shipping Labels are not aligned properly, the wrong paper size may be selected.

Several different things can cause the red light to flash on the Brother QL-1050 or 1E28 printer.

Learn what to do when SendPro Online or PitneyShip gets stuck on the message "We're generating your label" or "Generating shipping label" and will not proceed.

If the "Get Weight" button for the scale is disabled, grayed out, or not working, follow these troubleshooting steps.

If a USPS Large Envelope label does not have tracking, it is because First Class Mail is not eligible for free tracking.

If your printer is not listed in PitneyShip or PitneyShip Pro, follow these steps.

Learn why the rates shown in PitneyShip, PitneyShip Pro, or SendPro Online may differ from the rates shown on the carrier's website for the same shipment.

Pitney Bowes shipping software rates are lower because of a special partnership with the USPS that allows us to pass along great rates to our clients.

Stamp rolls may print sideways on the QL-700, QL-710 and QL-720 because DeviceHub is configured incorrectly for those printers.

There are several reasons that the Request Refund button may not be available for a USPS label.

There are several possible solutions if envelopes are printing to the wrong tray on a Mac.

There are several possible solutions if envelopes are printing misaligned or blank on a Mac.

Learn what to do when envelopes print to the wrong tray in Windows.

If labels printed from PitneyShip, PitneyShip Pro, or SendPro Online are coming out too small, the wrong paper size may be selected.

If your scale screen is blank, it most likely has no power.

If Proof of Delivery signature files are missing for ERR shipments in PitneyShip Pro, either ERR was not included on the shipment, or the ERR signature is still in process.

If postage refill transactions are being applied to the wrong location, the user's postage refill permissions are incorrect.

If your stamp sheets are not aligned properly, you may need to adjust your browser settings.

If the scale shows the wrong weight, the scale needs to be zeroed.

Several different things can cause the red light to flash on the Brother QL-1100, 1E44, or QL-1110NWB label printer.

If the Brother QL-800 printer only appears in the Other Devices section of the Control Panel instead of the Printers section, the printer driver did not install correctly.

If a Datamax W1110 label printer feeds incorrect label size when printing a label, the printer may need to be calibrated.

If the solid red light is on on the W1110 label printer, the printer may need to be recalibrated.

Several different things can cause the green light to flash on the Datamax W1110 label printer.

Learn how to resolve poor print quality on the PB-SP100 label printer.

Learn how to resolve a flashing red light on the PB-SP100 (1E47, 1E48, 1E51, or 1E53) label printer.

Learn how to resolve a flashing orange light on the PB-SP100 (1E47, 1E48, 1E51, or 1E53) label printer.

Several different things can cause the green light to flash on the PB-SP100 (1E47, 1E48, 1E51, or 1E53) label printer.

If labels are missing from the USPS SCAN form, it is because they were created after 8:00 PM. Labels created after 8:00 PM are added to the next day's SCAN form.

If the SCAN Form Print button is disabled or the SCAN Form page shows 0 shipments, the SCAN form may have expired, SCAN form printing may have been enabled after the labels were created, or the labels may have been created on a Sunday.

Learn how to resolve partial cut-off shipping labels for the JZ20 printer.

Learn how to resolve partial cut-off shipping labels for the JZ22 (ZD621) printer.

If the PDF is not appearing when creating a shipping label, the pop-up blocker in your web browser may be blocking the window.

If a 4x6 shipping label displays correctly in Adobe Reader, but some parts are missing when it's printed, there may be issues with the Adobe Reader settings or the printer driver.

If SendPro Online, PitneyShip, or PitneyShip Pro screen keeps reloading, you need to clear your web browser's cookies and cache.

If the State/Province and ZIP/Postal Code are blank on imported addresses, this is because there were spaces in the imported data that caused the information to be imported incorrectly.

The message "Something went wrong. Please try again later." when adding a FedEx account means that the either account information being entered does not match FedEx's system, or there is an issue with the account.

The message "Insufficient rolls, please add a new stamp roll" means that the stamp quantity was not selected.

If the message "DeviceHub is already running" appears when installing or updating DeviceHub, either DeviceHub is stuck running in the background, or the previously installed version is corrupt.

If "UnsupportedProtocol" prints on the paper, it is because the printer driver is not compatible with DeviceHub.

Learn how to resolve error code -11 or -102 when printing stamp rolls.

If the message "995, CreateDC, The I/O operation has been abortDeviceHub in PitneyShip, the printer driver being used is not compatible with DeviceHub.

The message "Something went wrong. Please try again later." when adding a UPS account means that the either account information being entered does not match UPS's system, or there is an issue with the account.

The message "An error has occurred" occurs because the printer driver is not compatible with DeviceHub.

If the message "The roll of labels or tape inside the machine does not match the one selected in the application" appears when using Print to PDF, the wrong paper size is selected.

The message "Licensing session expired. Start Licensing session again" means that port 8091 is being used by a device other than DeviceHub.

If you receive the message "Error loading Python DLL" when installing DeviceHub for Windows, your Windows operating system is not supported.

There are multiple reasons that the message "Unhandled exception in script" may appear when installing DeviceHub for Windows.

The message "Failed to connect with PitneyShip Cube! Please restart your printer and try again" means that PitneyShip Cube is either offline, or there is an issue with DeviceHub.

The message "Error issuing certificate! - Policy cannot be created - name already exists" occurs because DeviceHub is out of date and unable to update.

If you see the message "Device hub connection timeout" when printing, try moving the printer to a different USB port.

The message "DEVICE HUB Connection error" may occur when printing if the printer is configured to "Print directly to the printer" instead of spooling.

The message "Something went wrong. Please try again" when adding postage means that the payment method for adding postage was declined.

If the message "DeviceHub Registration failed" appears, there may be an issue with your network blocking the activation, or DeviceHub may need to be uninstalled and reinstalled.

The message "addressLine1 - length must be less than 100" means that the address has exceeded the 100-character maximum.

The message "That address doesn't exist. Error 404" when accessing the Address Book mesans that you do not have permission to access the Address Book.

The message "Something went wrong. Please try again later. 2498 Recipient/Third party account validation failed." means that there is an issue with the third party or recipient account being billed.

The message "Something went wrong. Please try again later. [2209] Inactive customer account" means that the FedEx or UPS account you are using is inactive.

If "Other" or "Offline" is displayed in the printer's Heartbeat status column on the My Devices page, the printer is not on or not connected.

The message "Insufficient stamps, please add a new stamp sheet" means that the stamp quantity was not selected.

The message "ErrE" on the scale means that the object on the scale has exceeded the scale's weight capacity.

If there the message "CAL" is displayed on your scale, contact Pitney Bowes support.

If "888888" is displayed on your scale, there may be an issue with the connection.

Learn how to resolve the error "There was a connection issue. Contact PitneyBowes. Error-Port 8091 is in use by another application." in PitneyShip or PitneyShip Pro.

If the message "Print Stamps Failed" appears when you try to print stamps, DeviceHub may not be running or may require activation.

If the message "There was an error generating your label. There was an error in file handling of pdf format." appears, thed efault label settings have become corrupted and need to be reset.

There was an error generating your label... [120121] The Shipper number cannot be used for this shipment" message when printing a UPS label means that there is an issue with the UPS account.

Several different issues can cause the message "MAILING.ERROR.PRINT.-102".

The message "Print Failed. Check your printer and try again" is caused by Microsoft Edge version 102.

Learn how to resolve the message "OFFENDING COMMAND: image" or "undefined image and stack dictionary" when printing a label.

The message "Set Payment Method" means that the postage payment method has not been set up.

If "$NaN" is shown in the Total field when printing stamps, the saved configuration in Recents & Recommended is corrupt.

The message "Alert Invalid Request: User already exists" when adding a user means that the email address being used in the already has an existing subscription, or the user has been invited but has not yet accepted the invitation.

If the message "SubCarrier not found" appears when trying to add postage, there is an issue with the configuration that must be resolved by a Pitney Bowes representative.

If you see the message "Incorrect label roll type detected" when printing stamps with the PitneyShip Cube, the roll of labels may not be properly installed, DeviceHub may need to be restarted, or the wrong roll of labels may be installed in the .

It's best to uninstall DeviceHub before installing the new version.

In order to print USPS labels and postage in PitneyShip Pro, you must have enough funds in your USPS postage account.

If you accidentally added more funds than were needed to your postage balance, or if you need to remove funds from your postage balance for any other reason, please chat with us.