DM100i® Meter Support
P700, P705Find solutions
Top Articles
Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Product Orders & Returns
Top Articles
Resolve poor print quality or no printing issues on the DM100i, DM125, DM200L and DM225, by checking your ink, running a test pattern, and cleaning your print head.
Learn how to resolve a "Waste Tank Full" or "Waste Tank Near Full" message on the DM100i and DM200L.
The "Low Battery" or "Battery Urgent" message occurs when the meter's internal battery is near the end of its life.
Effective June 30, 2024, the USPS® is decertifying all postage meters that use IBI technology and adopting a new IMI standard for postage evidencing systems. All of Pitney Bowes newer technologies are IMI compliant and we want you to know the facts.
Learn how to install and set up your DM100i® (P700, P705), DM125™ (PR00, PR05), DM200L™ (P7L1, P7L5) and DM225™ (PRL1, PRL5) digital postage meter.
Sending E-Certified Mail on the DM100i-DM225
When you see an "Inspection Due" or "Inspection Required" message, you must clear the message so that you can run mail.
Find the answers to frequently asked questions for the DM100i, DM125, DM200L and DM225.
Installation, Setting Up & Drivers
Learn how to install a moistener on the DM100i, DM125, DM200L, DM225 and SendPro 300.
Learn how to install and set up your DM100i® (P700, P705), DM125™ (PR00, PR05), DM200L™ (P7L1, P7L5) and DM225™ (PRL1, PRL5) digital postage meter.
You can use the SmartLink Cellular device with mailstation, mailstation2, DM100i, DM125, DM200L, DM300, DM400 or DM475.
Use PC Meter Connect software to turn your computer into a connection device that connects your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Upgrade your existing PC Meter Connect software so that you can continue to connect your meter to the Pitney Bowes Data Center and get postage funds and rate updates.
Learn how to install the DM series WiFi Connection Device on the DM125, DM225, DM300C, DM400C, DM450C, DM Infinity and SendPro 300.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center with a wireless (WiFi) connection. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Learn how to set up a wired connection using a USB Ethernet network adapter on the DM125 or DM225.
Learn how to update your software and USPS rates for DM125 and DM225 meters.
Network & Connectivity
Restart your meter and troubleshoot your connection method to resolve connection errors and messages on the DM125 and DM225.
Learn how to resolve PC Meter Connect connection issues.
Restart the meter, check the physical connections and network settings to resolve USB Ethernet wired connections on the DM125 and DM225.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
The "Meter Not Detected" message occurs when the PC Meter Connect software and your computer do not communicate on the mailstation, mailstation2, DM100i, DM125, DM200L and DM225. DM300C, DM400C and DM475.
Connect your meter to resolve a "Connection Due" or "Connection Required" or "Connection Required by Post" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475 and SendPro 300.
You can use the SmartLink Cellular device with mailstation, mailstation2, DM100i, DM125, DM200L, DM300, DM400 or DM475.
Restart your meter and troubleshoot your connection method to resolve connection errors and messages on the DM125 and DM225.
Learn how to install the DM series WiFi Connection Device on the DM125, DM225, DM300C, DM400C, DM450C, DM Infinity and SendPro 300.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wireless (WiFi) connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Dial-up connections are no longer available as of October 1, 2022.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center with a wireless (WiFi) connection. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Answer a few questions to be guided to the correct solution for your specific device's connection problem.
Use these network requirements to prepare your IT and local network environment for connecting your mailstation, mailstation2, DM100i-DM200i, DM125 and DM225, DM300c-DM475 and DM Infinity.
Learn how to set up a wired connection using a USB Ethernet network adapter on the DM125 or DM225.
Features & Settings
To send mail internationally, select a country code after selecting the US International (Intl) class on the DM100i, DM125, DM200L and DM225.
Learn how to clear the batch counter on the DM100i, DM125, DM200L, DM225.
Learn how to omit or restore the day or date on the meter stamp on the DM100i, DM125, DM200L, and DM225.
Learn how to change the language from Spanish to English on a DM100i, DM125, DM200L and DM225.
Learn how to update the ZIP Code on the DM100i, DM125, DM200L and DM225.
Learn how to set up the barcode scanner on the DM125 and DM225.
Learn how to create an account, or multiple accounts, on the DM100i, DM125, DM200L, or DM225 with Standard Accounting.
Learn how to adjust the print position on the DM100i, DM125, DM200L and DM225.
Learn how to how to set the supervisor password on the DM100i, DM125, DM200L, and DM225.
Learn how to automatically advance the date on the DM100i, DM125, DM200L and DM225.
Learn how to adjust the sleep mode activation timeout on the DM100i, DM125, DM200L, and DM225.
Learn how to set the accounting period on a DM125 and DM225 with the Inview Accounting package.
Learn how to move the DM100i, DM125, DM200L, and DM225.
Learn how to turn the scale feature on or off on the DM100i, DM125, DM200L and DM225.
Learn how to set or change the normal preset on the DM100i, DM125, DM200L and DM225.
Learn how to set the time on your DM100i, DM125, DM200L, and DM225.
Learn how to set, change, or disable a lock code on the DM100i, DM125, DM200L, and DM225.
Select a postal inscription to show the postal class on the printed meter stamp on the DM100i, DM125, DM200L, and DM225.
Create and use presets for presort and USPS Marketing Mail when you send presorted mail on the DM100i, DM125, DM200L, and DM225.
Custom presets allow you to save your most frequently used classes and options on the DM100i, DM125, DM200L or DM225, so that you don't have to manually select them each time.
Learn how to adjust the display contrast on the DM100i, DM125, DM200L, and DM225.
Learn how to set the low funds warning on the DM100i, DM125, DM200L, and DM225.
Learn how to download a meter ad on the DM100i, DM125, DM200L and DM225.
Learn how to resolve the DM100i, DM125, DM200L and DM225 being stuck on "Initializing".
If your meter is connected with a SmartLink™ device or has built-in connectivity, you can receive automated emails when its ink level is low, its funds are low, or it experiences an error .
Learn how to change your printed date to a future date on the DM100i, DM125, DM200L and DM225.
If you have a preset for USPS Retail Ground, First-Class Package, or Parcel Select Ground, you must delete the old present and create a new preset to use the inscription for USPS Ground Advantage on your DM100i and DM200L.
Dial-up connections are no longer available as of October 1, 2022.
Learn how to install a moistener on the DM100i, DM125, DM200L, DM225 and SendPro 300.
Learn how to how to seal an envelope without printing on the DM100i, DM125, DM200L, and DM225.
Clean your moistener wick and holder if your moistener tank is full, yet sealing is incomplete.
Learn how to fill the moistener on the DM100i, DM125, DM200L, DM225, and DM300C.
Learn how to resolve an E-Z Seal leak on the DM100i, DM125, DM200L, DM225, DM300C and SendPro 300.
Learn how to troubleshoot sealing issues on the DM100i, DM125, DM200L, DM225, DM300C, and SendPro 300.
Learn how to access the SDS pages online.
Find the answers to frequently asked questions for the DM100i, DM125, DM200L and DM225.
Use these network requirements to prepare your IT and local network environment for connecting your mailstation, mailstation2, DM100i-DM200i, DM125 and DM225, DM300c-DM475 and DM Infinity.
Printing
Learn how to replace the waste pad (ink pad) on the DM125, DM225, DM300C, DM400C, DM450 and DM475.
Learn how to weigh an ink cartridge on the DM100i, DM125, DM200L and DM225.
Learn how to replace your print head on the DM100i, DM125, DM200L and DM225.
Try replacing your ink cartridge to improve your print quality on the DM100i, DM125, DM200L and DM225.
The "Low Ink" or "Ink Out" message occurs when the meter's ink tank is empty or almost empty on the DM100i, DM125, DM200L and DM225.
Learn how to resolve a "No Ink Tank Detected" message on the DM100i, DM125, DM200L and DM225.
Learn how to resolve a "Waste Tank Full" or "Waste Tank Near Full" message on the DM100i and DM200L.
Learn how to use the AutoInk program to save money on your ink purchases.
Mailing & Shipping
To send mail internationally, select a country code after selecting the US International (Intl) class on the DM100i, DM125, DM200L and DM225.
Learn how to send E-Certified Mail on the DM100i, DM125, DM200L and DM225.
Learn how to redate a mail piece on the DM100i, DM125, DM200L and DM225.
Learn how to send Certified Mail on the DM100i, DM125, DM200L and DM225.
Learn how to enter a manual weight on the DM100i, DM125, DM200L, and DM225.
Create and use presets for presort and USPS Marketing Mail when you send presorted mail on the DM100i, DM125, DM200L, and DM225.
Learn how to send Priority Mail International on the DM100i, DM125, DM200L, and DM225.
The new USPS Ground Advantage™ new service combines the services formerly known as USPS Retail Ground®, First-Class Package®, and Parcel Select Ground® on the on the DM100i-DM225.
Learn how to enter a postage amount on the DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
The meter stamp contains required elements that identify the mailer and the type of mail. Optional elements include postal class inscriptions and advertising graphics and logos.
Learn how to get a Certificate of Mailing from the USPS.
If you have a preset for USPS Retail Ground, First-Class Package, or Parcel Select Ground, you must delete the old present and create a new preset to use the inscription for USPS Ground Advantage on your DM100i and DM200L.
You can use USPS Ground Advantage™ service to send packages up to 70 lbs in 2-5 business days on the DM100i-DM225
Network & Connectivity
Restart your meter and troubleshoot your connection method to resolve connection errors and messages on the DM125 and DM225.
Learn how to resolve PC Meter Connect connection issues.
Restart the meter, check the physical connections and network settings to resolve USB Ethernet wired connections on the DM125 and DM225.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
The "Meter Not Detected" message occurs when the PC Meter Connect software and your computer do not communicate on the mailstation, mailstation2, DM100i, DM125, DM200L and DM225. DM300C, DM400C and DM475.
Connect your meter to resolve a "Connection Due" or "Connection Required" or "Connection Required by Post" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475 and SendPro 300.
You can use the SmartLink Cellular device with mailstation, mailstation2, DM100i, DM125, DM200L, DM300, DM400 or DM475.
Restart your meter and troubleshoot your connection method to resolve connection errors and messages on the DM125 and DM225.
Learn how to install the DM series WiFi Connection Device on the DM125, DM225, DM300C, DM400C, DM450C, DM Infinity and SendPro 300.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wireless (WiFi) connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Dial-up connections are no longer available as of October 1, 2022.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center with a wireless (WiFi) connection. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Answer a few questions to be guided to the correct solution for your specific device's connection problem.
Use these network requirements to prepare your IT and local network environment for connecting your mailstation, mailstation2, DM100i-DM200i, DM125 and DM225, DM300c-DM475 and DM Infinity.
Learn how to set up a wired connection using a USB Ethernet network adapter on the DM125 or DM225.
Printing
Learn how to print a multi-account summary report on the DM100i, DM125, DM200L and DM225.
Learn how to adjust the print position on the DM100i, DM125, DM200L and DM225.
Learn how to print a zero dollar stamp on the DM100i, DM125, DM200L and DM225
After you update your meter's rates by downloading rates or ZIP/Zone data to the meter, print a Rates Summary Report to confirm that your update was successful.
Print postage on double tape sheets and then apply to large envelopes or packages.
Learn how to weigh an ink cartridge on the DM100i, DM125, DM200L and DM225.
Learn how to run a test print on the DM100i, DM125, DM200L and DM225.
Select a postal inscription to show the postal class on the printed meter stamp on the DM100i, DM125, DM200L, and DM225.
Learn how to print a funds report on the DM100i, DM125, DM200L and DM225.
Learn how to resolve a frozen screen when printing on your DM100i, DM125, DM200L or DM225.
Resolve poor print quality or no printing issues on the DM100i, DM125, DM200L and DM225, by checking your ink, running a test pattern, and cleaning your print head.
Learn how to print your Last 5 Refills summary report (Add Postage report) on the DM100i, DM125, DM200L and DM225.
Learn how to resolve Printer Fault 2442 or 2443 on the DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475, and SendPro 300.
Restart your meter and clean your print head to resolve error codes related to the printing system issues on the DM100i, DM125 DM200L, DM225, DM300C, DM400C, DM450C and DM475.
The meter stamp contains required elements that identify the mailer and the type of mail. Optional elements include postal class inscriptions and advertising graphics and logos.
Learn how to replace the waste pad (ink pad) on the DM125, DM225, DM300C, DM400C, DM450 and DM475.
Learn how to replace your print head on the DM100i, DM125, DM200L and DM225.
Try replacing your ink cartridge to improve your print quality on the DM100i, DM125, DM200L and DM225.
The "Low Ink" or "Ink Out" message occurs when the meter's ink tank is empty or almost empty on the DM100i, DM125, DM200L and DM225.
Learn how to resolve a "No Ink Tank Detected" message on the DM100i, DM125, DM200L and DM225.
Learn how to resolve a "Waste Tank Full" or "Waste Tank Near Full" message on the DM100i and DM200L.
Learn how to use the AutoInk program to save money on your ink purchases.
Errors & Troubleshooting
Learn how to clear the message "Data Upload Required" on a DM100i, DM125, DM200L or DM225.
Learn how to resolve a frozen screen when printing on your DM100i, DM125, DM200L or DM225.
Resolve poor print quality or no printing issues on the DM100i, DM125, DM200L and DM225, by checking your ink, running a test pattern, and cleaning your print head.
Learn how to resolve over 100 error codes by updating your software on the DM100i, DM125, DM200L and DM225.
Learn how to resolve "Transaction log near full" or "Transaction log full" message in INVIEW accounting on the DM125 and DM225.
Learn how to resolve the message "No print head detected" on the DM100i, DM125, DM200L and DM225.
Try rebooting your meter to resolve over 80 error codes on the DM100i, DM125, DM200L and DM225.
Restart your meter and troubleshoot your connection method to resolve connection errors and messages on the DM125 and DM225.
Learn how to resolve when the all the lights are blinking on a DM100i, DM125, DM200L, and DM225.
Try another connection method, Restart the meter, check the physical connections and network settings to resolve WiFi connection issues on the DM125, DM225, DM300C, DM400C, DM450C, DM475 and DM Infinity.
Learn how to resolve being stuck in manual weight mode with the price stuck at 0.00 on a DM100i, DM125, DM200L or DM225.
Learn how to resolve a frozen download or update on the DM100i, DM125, DM200L and DM225.
Learn how to resolve no power or a blank screen on the DM100i, DM125, DM200L, and DM225.
Learn how to resolve PC Meter Connect connection issues.
Restart the meter, check the physical connections and network settings to resolve USB Ethernet wired connections on the DM125 and DM225.
Learn how to resolve skewed mail on the DM100i, DM125, DM200L, DM225 and SendPro 300.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
Learn how to resolve the DM100i, DM125, DM200L and DM225 being stuck on "Initializing".
Enter a ZIP Code or a Zone number to resolve the "Destination ABC" message on the DM100i, DM125, DM200L, DM225.
The "Meter Not Detected" message occurs when the PC Meter Connect software and your computer do not communicate on the mailstation, mailstation2, DM100i, DM125, DM200L and DM225. DM300C, DM400C and DM475.
The "Low Battery" or "Battery Urgent" message occurs when the meter's internal battery is near the end of its life.
Learn how to resolve a "No Ink Tank Detected" message on the DM100i, DM125, DM200L and DM225.
Learn how to resolve a "Waste Tank Full" or "Waste Tank Near Full" message on the DM100i and DM200L.
Connect your meter to resolve a "Connection Due" or "Connection Required" or "Connection Required by Post" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475 and SendPro 300.
When you see an "Inspection Due" or "Inspection Required" message, you must clear the message so that you can run mail.
Check the software on an attached computer or restart your meter to resolve the "Meter is Being Controlled Remotely" message.
Restart your meter and troubleshoot your connection method to resolve connection errors and messages on the DM125 and DM225.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wireless (WiFi) connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Dial-up connections are no longer available as of October 1, 2022.
Learn how to clear a paper jam on the DM100i, DM125, DM200L, DM225, and DM300C.
Learn how to resolve Printer Fault 2442 or 2443 on the DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475, and SendPro 300.
Learn how to resolve a "Paper in Transport" message on the DM100i, DM125, DM200L, DM225 and SendPro 300.
Maintenance
Clean your moistener wick and holder if your moistener tank is full, yet sealing is incomplete.
Learn how to replace the waste pad (ink pad) on the DM125, DM225, DM300C, DM400C, DM450 and DM475.
Learn how to replace your print head on the DM100i, DM125, DM200L and DM225.
Try replacing your ink cartridge to improve your print quality on the DM100i, DM125, DM200L and DM225.
Learn how to install a moistener on the DM100i, DM125, DM200L, DM225 and SendPro 300.
Learn how to how to seal an envelope without printing on the DM100i, DM125, DM200L, and DM225.
Learn how to fill the moistener on the DM100i, DM125, DM200L, DM225, and DM300C.
Learn how to resolve an E-Z Seal leak on the DM100i, DM125, DM200L, DM225, DM300C and SendPro 300.
Learn how to troubleshoot sealing issues on the DM100i, DM125, DM200L, DM225, DM300C, and SendPro 300.
Refilling Postage
To print postage onto your mail piece, you must transfer postage funds from your Pitney Bowes account to your meter. The meter deducts the amount of your postage from the available funds on your meter. When your meter funds are low, you must add or refill more postage from your Pitney Bowes account.
Learn how to check your available funds on the DM100i, DM125, DM200L and DM225.
Learn how to find the PB Postage account number on the DM100i, DM125, DM200L and DM225.
Learn how to check your postage account balance on the DM100i, DM125, DM200L and DM225.
Use the Contact Us options to resolve error code 11 or 16 on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475, DM Infinity and SendPro 300.
Learn how to resolve error code R0052 on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475 and SendPro 300.
Remove your funds from a DM100i, DM125, DM200L or DM225 meter and transfer the funds to the account or credit card that you originally used.
Rate Change
After you update your meter's rates by downloading rates or ZIP/Zone data to the meter, print a Rates Summary Report to confirm that your update was successful.
To get the latest USPS rates, perform a rate update on the meter to ensure that you print accurate postage. Use these steps to update and then confirm your USPS rates on the DM100i (P700, P705), DM125 (PR00, PR05), DM200L (P7L1, P7L5), DM225 (PRL1, PRL5).
Custom presets allow you to save your most frequently used classes and options on the DM100i, DM125, DM200L or DM225, so that you don't have to manually select them each time.
The new USPS Ground Advantage™ new service combines the services formerly known as USPS Retail Ground®, First-Class Package®, and Parcel Select Ground® on the on the DM100i-DM225.
Learn how to update your software and USPS rates for DM125 and DM225 meters.
Learn how to update your meter's software for DM100i and DM200L.
If you have a preset for USPS Retail Ground, First-Class Package, or Parcel Select Ground, you must delete the old present and create a new preset to use the inscription for USPS Ground Advantage on your DM100i and DM200L.
You can use USPS Ground Advantage™ service to send packages up to 70 lbs in 2-5 business days on the DM100i-DM225
Reporting, History & Accounting
Learn how to clear the batch counter on the DM100i, DM125, DM200L, DM225.
Learn how to print a multi-account summary report on the DM100i, DM125, DM200L and DM225.
Learn how to create an account, or multiple accounts, on the DM100i, DM125, DM200L, or DM225 with Standard Accounting.
Learn how to clear a single account or all accounts on the DM100i, DM125, DM200L and DM225.
Learn how to turn on standard accounting on the DM100i, DM125, DM200L and DM225.
Learn how to print a funds report on the DM100i, DM125, DM200L and DM225.
Learn how to print your Last 5 Refills summary report (Add Postage report) on the DM100i, DM125, DM200L and DM225.
Learn how to resolve the messages "Accounting Period Ended", "Period Ended" or "Account Period Invalid" on the DM125 and DM225 with Inview Accounting.
Learn how to perform end of year procedures with Standard Accounting on the DM100i, DM125, DM200L and DM225.
Product Orders & Returns
Learn how to correctly deactivate, transfer funds, return the DM100i, DM125, DM200L, or DM225.
Learn how to resolve the message "out of service" on the DM100i, DM125, DM200L, and DM225.
Remove your funds from a DM100i, DM125, DM200L or DM225 meter and transfer the funds to the account or credit card that you originally used.
Learn how to remove funds from a DM100i, DM125, DM220L, or DM225 with an "ink out" or "no ink tank detected" message.
Documents and Software
Downloading and installing PC Meter Connect version 05.00.0081
Updating to PC Meter Connect version 05.00.0081
DM100i and DM200L Operator Guide
DM100i Moistener, Wick, and Shield Replacement Instructions
DM100i Printhead Return Instructions
DM100i Scale Installation Instructions
DM100i, DM125, DM200L DM225 Quick Install Guide
DM100i, DM125, DM200L, DM225 Quick Reference Guide
DM100i, DM125, DM200L, DM225 Return Instructions
DM100i/DM200L Quick Install Guide with SmartLink
PC Meter Connect Knowledge Article
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview